Terms and Conditions

Effective Date: (25-July-2025)

These Terms and Conditions explain how we run things, what you can expect from us, and what we ask of you when you shop with us. By placing an order, visiting our website, or using our products, you agree to follow the terms listed below. If you have any questions, feel free to contact us—we’re here to help.

About Our Products

All of our products are handmade using natural, plant-based ingredients such as herbs, oils, and floral waters. We do not use synthetic chemicals, artificial preservatives, or harsh additives. Our remedies are intended for external use only and are not meant to diagnose, treat, cure, or prevent any disease. Please read each product label carefully and follow all directions. If you have allergies or health conditions, check with a healthcare professional before using any product.

Ingredient Sensitivity Disclaimer

Every person’s body is different. Even though we use clean, gentle ingredients, reactions are still possible. We are not responsible for allergic reactions or sensitivities. Please read the full ingredient list on each product before use. Do a patch test before applying anything to a large area of your body or scalp. If you experience redness, irritation, or discomfort, stop use immediately and consult your doctor.

Orders & Payment

Orders can be placed through our website. We accept most major credit cards, debit cards, and secure online payments. All prices are in U.S. dollars unless stated otherwise. Payment must be received in full before we process or ship any order. Once your order is confirmed, you will receive a confirmation email. If you do not receive one within 24 hours, please reach out to us.

Shipping & Delivery

We ship orders within a week unless otherwise stated. You will receive a tracking number once your order has shipped. Shipping times may vary depending on your location and chosen delivery method. Read complete details on our shipping policy page.

Packaging & Sustainability

We use recyclable and reusable packaging whenever possible. All items are packed carefully to ensure they arrive safely and fresh. If your item arrives damaged, please contact us with a photo within 48 hours so we can make it right. Please remember that glass jars and bottles are fragile—handle with care.

Returns & Exchanges

Because our products are handmade and for personal care use, we do not accept returns or exchanges unless the product is damaged or incorrect. If you received the wrong item or your product was damaged in transit, please contact us within 3 days of delivery with your order number and a photo. We will either replace the item or offer store credit. We cannot accept used items or issue refunds for personal dissatisfaction with scent, texture, or results.

Refunds

We only offer refunds in the case of damaged, missing, or incorrect items that cannot be replaced. Refunds are processed back to the original payment method and may take 3–10 business days to appear, depending on your bank. We do not offer refunds for delays caused by shipping carriers or for customer-entered address errors.

Product Availability

Because our remedies are made in small batches, some items may occasionally be out of stock. We update the website regularly, but if you place an order for something that’s no longer available, we’ll contact you with an option to replace it, waitlist it, or receive a refund. We reserve the right to discontinue or update any product at any time without prior notice.

Use of Our Website

You may browse our website and shop for personal use only. You may not copy or use any part of our content, product photos, recipes, or wording for your own business without permission.

We work hard to create honest, original content, and we kindly ask that you respect our time, energy, and creativity.

Privacy & Data Protection

We respect your privacy. When you place an order, we collect only the information needed to process and ship your products, such as your name, email, phone number, and shipping address. Complete details are mentioned on our privacy policy page.

Health Disclaimer

Our remedies are not approved by the FDA and are not intended to replace medical advice. If you are pregnant, breastfeeding, or under medical treatment, please consult your healthcare provider before using any herbal product. We do not make medical claims. Always use products as directed and discontinue if you experience discomfort.

Updates to These Terms

We may update these Terms and Conditions at any time. When we do, the new version will be posted here with an updated date. It is your responsibility to check this page for changes. Continued use of our site and products means you accept the latest version.

If you have any questions about your order, our ingredients, or these Terms & Conditions, don’t hesitate to reach out to us at 1-801-580-4317.