Product Returns
Product Returns
We put care into every drop, jar, and blend we send out. But we also know that sometimes, things don’t work out the way we planned. That’s why we offer a fair and honest returns policy—to make sure you feel confident shopping with us. Below you’ll find everything you need to know about returns, refunds, and what to do if something goes wrong with your order.
We Accept Returns on Unused Products
If you receive your order and change your mind, that’s okay. We accept returns on any unused, unopened product within 14 days of delivery. This means:
- The product is still sealed and hasn’t been opened or used
- The label is intact
- The jar, bottle, or container is in good condition
You don’t need to give us a long explanation—but we do ask that you contact us before returning the product so we can give you the correct return address and any other important info.
Products Must Be Returned Within 14 Days
To keep things fair, we ask that any return be postmarked within 14 calendar days of when you received your package. This ensures that the product is still fresh and safe to resell or reuse.
If more than 14 days have passed since your delivery date, unfortunately, we won’t be able to offer a refund or exchange. We hope you understand that, as a small business working with natural ingredients, our shelf life and restocking options are more limited than those of big-box stores.
Used or Opened Products Cannot Be Returned.
Due to the personal and hygienic nature of our remedies—and because they’re made in small batches using all-natural ingredients—we cannot accept returns of opened or used items.
If you’ve already used the product, we recommend giving it a bit more time. Some herbs and oils take a few uses before showing full results. But if there’s something truly wrong, please email us—we always want to know how our products are working for you.
Damaged, Leaking, or Incorrect Items
If your item arrived damaged, leaking, broken, or if the wrong product was sent, please let us know within 5 days of delivery. Email us at info@kitchenwitchery.life with the following:
- Your order number
- A photo of the product and packaging
- A brief description of what went wrong
We’ll take care of it quickly by either replacing the item or issuing a refund—whatever works best for you. We never want our customers to be left with something unusable.
Refunds Are Issued Once the Product Is Received
Once your return is received and inspected, we’ll send you an email to let you know it arrived. If everything looks good (product is sealed and within the return period), your refund will be processed within 15 business days back to your original payment method. Depending on your bank or card provider, it may take a few more days for the refund to appear in your account.
Customers Are Responsible for Return Shipping Costs
Unless your item was damaged or we made a mistake in your order, the cost of return shipping is your responsibility. We’re a small, handmade business and can’t offer free returns at this time—but we’ll do everything we can to keep things simple and affordable for you. We recommend using a trackable shipping method for your return, just to make sure it gets to us safely.
Non-Returnable Items
There are a few things we can’t accept returns on, no matter the reason:
- Any product that’s been opened, used, or tampered with
- Clearance or discounted “final sale” items
- Custom or made-to-order products (if applicable)
- Remedies purchased from one of our retail partners (please contact them directly)
If you’re ever unsure whether your item is eligible for return, just send us a quick message, and we’ll gladly walk you through it.
We Don’t Offer Exchanges at This Time
Because our products are handmade in small batches, we aren’t able to offer direct exchanges. If you’d like something different, we recommend returning the unopened item for a refund, then placing a new order for the one you want. That way, you get the fresh batch you need—and we keep our process simple and clean.
Tried a Product, But Needs a Refund
While we can’t offer refunds on opened or used items, we do care about your experience. If a product didn’t work for you or caused a reaction, please email us. We’ll listen, ask questions if needed, and try to help—whether that means offering store credit, a discount toward something better suited, or just keeping note for future batches. Your voice matters to us. We’re not here just to sell—we’re here to serve.
If you’re unsure about anything—whether your item qualifies for a return, how to send it back, or just want to chat before making a purchase—please reach out to us at 1-801-580-4317. We’re happy to help!
We believe in the healing power of nature, intentional living, and a sprinkle of playful magic. Every potion, lotion, tincture, and tea we craft is made with love, care, and consciously selected ingredients. But we also understand that sometimes, what works wonders for one witch may not work quite the same for another.
If your order didn’t leave you feeling enchanted or if something arrived a bit off, we have got your back. Our return policy is designed to be as gentle and thoughtful as our products.
Our Return Promise to You
We offer a 15-day return window for most items, starting from the day your order is delivered. If you’re unsatisfied with your product or something just doesn’t feel quite right, we’ll guide you through a return or exchange process that’s easy, honest, and free from pressure or guilt.
We don’t believe in trapping our customers with confusing terms or toxic fine print. What you see is what you get, and we want you to feel good about every part of your Kitch Wichery experience.
Items Eligible for Return
We accept returns for the following:
- Unused or gently used products (up to 30% used)
- Products damaged in transit
- Products that caused a known skin or scalp reaction (please discontinue use immediately and let us know)
- Incorrect or missing items in your order
- Items that arrived in compromised condition (broken seals, spills, etc.)
If your product falls into any of these categories, we’ll be happy to process a refund, replacement, or store credit—whichever feels most magical for you.
Items Not Eligible for Return
Due to the intimate, natural nature of our products, we unfortunately cannot accept returns for:
- Products that are over 30% used
- Items purchased more than 15 days ago
- DIY Witchery recipe content (digital downloads, PDFs)
- Subscription boxes once shipped
- Custom blends or personalized orders
- Gift cards or promo vouchers
How to Initiate a Return
Returning an item is easy—no spells required. Just follow these steps:
- Email us at () with your order number and reason for return. Photos are helpful if damage is involved.
- Our support team will respond within 48 hours with return instructions and a prepaid shipping label (if applicable).
- Package your item safely and drop it off at your nearest shipping center.
- Once we receive your return, please allow 5–7 business days for processing.
Exchanges
If you’d prefer to exchange your product for something else in our collection (say, a potion instead of a tincture), we will happily accommodate, subject to product availability.
Simply let us know your exchange preference when contacting us, and we’ll help you find a remedy that’s better suited to your needs.
Refunds & Store Credit
Once your return is received and approved, your refund will be issued to your original method of payment within 5–7 business days. We also offer the option of store credit, which may be especially useful if you’re planning to try a different product.
Please note:
- Shipping fees are non-refundable unless the issue was due to an error on our end.
- Refunds may take additional time to appear in your account, depending on your bank or card provider.
Subscription Cancellations
If you’re part of our DIY Witchery Subscription or receive recurring product deliveries:
- Subscriptions can be canceled at any time before your next billing date.
- Already shipped boxes are not eligible for returns unless damaged.
- Digital content shared with subscribers is non-refundable.
To manage your subscription or pause deliveries, log into your account or email us—we are always happy to help.
Damaged or Missing Items
If your item arrived damaged, broken, or missing, we sincerely apologize! We’re a small-batch operation, and while we pack with care, occasionally a mischievous gremlin (or shipping mishap) gets in the way.
Please reach out within 5 days of delivery with:
- Your order number
- A photo of the damaged item or packaging
We’ll send a replacement, refund, or issue store credit—whatever works best for you.
Our customer care team is more than support—they’re part of the coven. If you’re ever unsure, confused, or just need a recommendation before deciding on a return:
Email us at () or message us on Instagram () for a quicker reply.